Blue Topaz Promise Ring

3ATOMS SHIPPING GUIDE

We provide worldwide shipping from Sydney, Australia.

SHIPPING FEE

- Australia: FREE

- International:

• AUD $1 ~ $50: $9.99 AUD flat rate
• > AUD $50: FREE 

SHIPPING DETAILS

The average processing time is 1 to 2 business days.

SPECIAL NOTICE: Due to COVID-19 outbreak, postal services around the world are currently experiencing service delays. Your order may be subjected to 2-4 weeks shipping delay. 

What steps are we taking?

- Adjust fulfillment shift to reduce the density of staff.

- Move packing stations to a minimum of six feet apart.

- Wear face masks when on premises.

- Hand sanitizers are provided on all packing stations.

- Sanitize our fulfillment center at the end of each shift.

- All staff members who can work from home are doing so.

Thank you for your patience as we navigate the situation with COVID-19 and adapt to the new normal. 

CANCELLATIONS, RETURNS & DAMAGES

Q - Can I make changes or cancel my order?

We work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in the process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed, and set aside for shipping.

Please email us at 3atomsjewel@gmail.com as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!  

Q - What is your return policy?

We’re sorry you didn’t love your new products! We want you to enjoy your experience with Shopperyy as much as possible, which is why we’re here to help.

Just send us an email at 3atomsjewel@gmail.com within 30 days of receipt of your package, with your order number, the name of the product(s), and the reason why it didn't work out for you.

And we will offer you an easy, free return (or refund)

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If your order is returned due to an incorrect shipping address, failure to claim the order, or any other mistakes on your part, we will charge you a re-shipping fee before re-sending the package.

Q - How long does it take to receive the refund?

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).